Borough of Oadby & Wigston Official Guide

Council Info & Contacts

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A to Z of Council Services

This directory lists all the topics dealt with by Oadby and Wigston Borough Council in alphabetical order and gives the direct dial telephone number for each.
If you experience any problems when dialling the numbers in this booklet please telephone the main switchboard on Leicester 0116 288 8961 and our telephonist will be pleased to help you.

The Council Offices are open:
Mon - Thurs 8.45am - 4.45pm. Fri 8.45am - 4.15pm
For emergencies outside office hours contact our Standby Service on: 07990 541155

As part of our commitment to make it easier to contact the Council and access services, we are launching a Customer Service Centre in early March 2006. You will be able to contact the Council about any issue using just one telephone number. Further details will be published soon.

A
Abandoned Vehicles	t: 0116 257 2631
Access for People with Disabilities	t: 0116 257 2656
Accommodation Council Housing	t: 0116 257 2612/717
Accommodation in the Private Sector	t: 0116 257 2612
Accumulations	t: 0116 257 2601/2669
Adapting Homes for People with Disabilities	t: 0116 257 2688
Adoption of Highways (Leicestershire County Council)	t: 0116 2657189
Adoptions of Sewers (Severn Trent Water)	t: 0800 783 4444
Advertising Recruitment - Council Employment	t: 0116 257 2721/2731
Agenda 21	t: 0116 257 2610
Agendas for Meetings	t: 0116 257 2604/5/682
Air Pollution	t: 0116 257 2601/2669
Allotments	t: 0116 257 2830
Alterations to Buildings	t: 0116 257 2657
Alterations to Council Homes	t: 0116 257 2613
Anti Poverty Initiative	t: 0116 257 2610
Ants (advice only)	t: 0116 257 2601/2669
Arrears Recovery - Council Tax	t: 0116 257 2694
Arrears recovery - former tenant arrears and sundry debts:	t: 0116 2572622
Arrears - Rent	t: 0116 257 2649
Arts and Heritage	t: 0116 257 2716
Asbestos - Disposal/Removal	t: 0116 257 2830

B
Benefits (see under Housing Benefits or Council Tax Benefits)
Benefit Advice Helpline (Helping Hands)	t: 0116 2572 703
Benefit Verification Officer	t: 0116 2572611
Best Value	t: 0116 2572 741
Biodiversity Action Plan	t: 0116 2572 651
Blocked Drains (see under drainage) Blocked Sewers (see under drainage)
Block Paving (to report damage on the Highway)	t: ROADLINE-0800 626203
Blue Badge Scheme	t: 0116 2657584
Bonfires	t: 0116 257 2669/2601
Borough Engineering	t: 0116 257 2830
Bottle Banks	t: 0116 257 2830
Bowling Greens	t: 0116 257 2830
Brocks Hill Country Park and Environment Centre	t: 0116 257 2888
Building Control	t: 0116 257 2657
Building Development One Stop Shops	t: 0116 257 2636
Building Regulations Applications	t: 0116 257 2657
Building Regulations Enforcement	t: 0116 257 2657
Bulky Household Collections of Refuse	t: 0116 257 2830
Bus Shelters	t: 0116 257 2830
Business Rates - National Non Domestic Rates	t: 0116 257 2634
Business Tenancies	t: 0116 257 2605
Byelaws	t: 0116 257 2605

C
Can Banks	t: 0116 257 2830
Car Parks (Council Owned)	t: 0116 257 2830
Cashiers	t: 0116 257 2635
Cemeteries	t: 0116 257 2830
Children’s Playgrounds	t: 0116 257 2830
Children’s Summer Activities	t: 0116 257 2716
Civic Amenity Site	t: 0116 265 7344
CLIENT SERVICES and CONTRACTS The Depot, Wigston Road, Oadby LE2 5JE. Litter Line/Graffiti Line Email: clientservices@oadby-wigston.gov.uk	t: 0116 257 2830 Freephone: 0800 318026
Enquiries regarding: Allotment • Asbestos Removal/ Disposal • Bottle Banks • Bulky Households/Garden Refuse Collections • Bus Shelters • Can Banks • Cemeteries • Children’s Playgrounds • Cricket - Pitch Booking • Customer Care Officer • Dangerous Waste • Flyposting • Football - Pitch Hire • Garden Refuse Collection • Glass Banks • Grass Cutting / Composting scheme • Grounds Maintenance • Green Bags • Litter Bins • Noticeboards • Open Spaces • Paper Banks • Parks • Pavilions - Hire • Pitch Bookings • Playgrounds • Public Notice Boards • Public Conveniences • Recreational Facilities • Recycling (domestic) • Refuse Collection • Sports Pitches - Bookings • Street Cleansing • Toilets - Public • Trees - Council Owned • Waste Collections
Committee Services	t: 0116 257 2603/2604/2605
Community Development	t: 0116 257 2675
Community Housing and Safety Officer	t: 0116 257 2735
Complaints	t: 0116 2888961
Composting Bags	t: 0116 257 2830
Condensation	t: 0116 257 2669/2601
Conservation of Natural Environment	t: 0116 257 2651
Council House - Buying - Maintenance - Renting	t: 0116 257 2605 t: 0116 257 2614/5/6 t: 0116 257 2618
Council Tax	t: 0116 257 2625
Council Tax Benefit: for all Claims - address begins	A - Fox t: 0116 2572 639 Fr - K t: 0116 2572702 L - P t: 0116 2572698 Q - Z t: 0116 2572 702
County Council see Leicestershire County Council
Countryside Issues	t: 0116 257 2651
Comprehensive Performance Assessment (CPA)	t: 0116 2572741
Creditor Payments	t: 0116 2572 628
Crime Prevention	t: 0116 248 5430
Customer Care Officer	t: 0116 257 2830
Cycle Routes/Cycle Paths	t: 01455 283341

D
Dampness	t: 0116 257 2669/2601
Dangerous Animals	t: 0116 257 2601/2669
Dangerous Buildings/Structures	t: 0116 257 2657
Dangerous Waste	t: 0116 257 2830
Dead Animal Removal	t: 0116 257 2830
Deeds of Title	t: 0116 257 2605
Demolition Control - Building Control Department - Planning Department	t: 0116 257 2657 t: 0116 257 2654
Deputations to Council/Committee	t: 0116 257 2604/2605/2682
Development Control	t: 0116 257 2653
Development One Stop Shop	t: 0116 257 2663
Driveways (widening of)	t: 01455 283341
Disabled Access Group	t: 0116 257 2658
Disabled Facilities Grants	t: 0116 257 2688
Disabled Facilities on the Highway	t: 01455 283341
Dogs - Abandoned/Fouling	t: 0116 257 2601/2669
Drainage - Council Housing - Pollution Problems - Public Sewers - Street Gulley Cleansing	t: 0116 257 2613/2615 t: 0116 257 2669/2601 t: 0800 783 4444 t: 01455 283341

E
Ecology	t: 0116 257 2651
Elections	t: 0116 257 2604
Electoral Registration	t: 0116 257 2604
Emergencies outside of Office Hours	t: 07990 541 155
Emergency Housing Repairs	t: 0116 257 2615/2614
Employment	t: 0116 257 2638
Energy Saving Advice - Private Property	t: 0116 257 2631
Enforcement (Planning Department)	t: 0116 257 2671
Entertainment Licensing	t: 0116 257 2732
Environmental Health Helpline	t: 0116 257 2601
Environmental Protection	t: 0116 257 2670
Evictions	t: 0116 257 2649

F
Facsimile - Council Offices - Oadby Depot - Brocks Hill Environment Centre	f: 0116 288 7828 f: 0116 271 1459 f: 0116 2572888
Fleas	t: 0116 257 2601/2669
Flooding	t: 01455 283341
Flyposting	t: 0116 257 2830
Food Hygiene	t: 0116 257 2669/2601
Food Hygiene Training Courses	t: 0116 257 2669/2601
Food Safety Enforcement	t: 0116 257 2669
Football - Activities - Pitch Hire	t: 0116 2572673 t: 0116 257 2830
Footpaths - Public	t: 0800 626203
Forward Planning - Local Plan Services - Local Development Framework	t: 0116 257 2652/645 t: 0116 2572652/645
Foxes (advice only)	t: 0116 257 2601/2669
Fraud Investigation and Verification Service	t: 0116 257 2611
Fumes	t: 0116 257 2601/2669

G
Garages (Council)	t: 0116 257 2612
Garden Rubbish - Collection	t: 0116 257 2830
General Switchboard	t: 0116 288 8961
Glass Banks	t: 0116 257 2830
Golf Course	t: 0116 270 0215
Golf Course Caterer	t: 0116 270 0215
Golf Professional	t: 0116 270 9052
Graffiti Line	t: 0800 318 026
Grants for - Disabled Facilities - Housing Renovations - Voluntary Organisations/Individuals	t: 0116 257 2688 t: 0116 257 2669/2601 t: 0116 257 2682
Grass Cutting and Grounds Maintenance	t: 0116 257 2830
Green Recycling Bags	t: 0116 257 2830
Gritting of Highways	t: 0800 626203
Gulley Clearing	t: 01455 283341

H
Hard Standing	t: 01455 283341
Health and Safety at Work	t: 0116 257 2669/2601
Health and Safety at Work Training Courses	t: 0116 257 2669
Health Development	t: 0116 257 2675
Hedgerows	t: 0116 257 2651
Helping Hands Advice Centre (Independent Help) - Oadby - South Wigston	t: 0116 2719178 t: 0116 278 2001
Highways - ‘ROADLINE’ - Design	t: 0800 6262 03 t: 0116 2323232
Hoarding and Scaffolding on the Highway	t: 01455 283341
Hoarding and Scaffolding off the Highway	t: 0116 257 2830
Homeless Advice	t: 0116 257 2662
Home Safety	t: 0116 257 2614
Housing Advice	t: 0116 257 26717/617
Housing Applications	t: 0116 257 2612/617/717
Housing Associations	t: 0116 257 2612/717/617
Housing Benefits	t: 0116 257 2703
Housing Benefit for: - Tenants of other Landlords - Tenants of the Council	t: 0116 257 2702 t: 0116 257 2746
Housing Grants	t: 0116 257 2669/2601
Housing Maintenance	t: 0116 2572614/5/6
Housing Repairs Council Housing	t: 0116 257 2615/2614
Housing Waiting List	t: 0116 2572612/717/617
Human Resources	t: 0116 2572731/638

I
Infectious Diseases	t: 0116 257 2669/2601
Information and Communications Technology	t: 0116 257 2800
Internal Audit	t: 0116 257 2627/2640
Insects	t: 0116 257 2601/2669
Inspection of Deeds and Documents	t: 0116 257 2605
Insurance Claims	t: 0116 257 2628
Internet Web Site	t: 0116 257 2817

K
Keep Healthy	t: 0116 257 2675

L
Land Ownership	t: 0116 257 2605
Leader of the Council	t: 0116 2888961
Legal Matters/Litigation	t: 0116 257 2602
Leicestershire County Council	t: 0116 232 3232
main responsibilities include: Education • Highways • Libraries • Museum Arts and Records • Planning and Transportation • Public Transport • Social Services • Strategic Planning • Trading Standards • Waste Disposal
Leisure Development Officer	t: 0116 257 2673
Leisure Management	t: 0116 257 2830
Lice	t: 0116 257 2669/2601
Licensing - Highways Opening - Scaffolding on Highways - Public Entertainment - Small Lotteries etc. - Taxis/Private Hire	t: 01455 283341 t: 01455 283341 t: 0116 257 2732 t: 0116 257 2732 t: 0116 257 2732
Liquor Licensing	t: 0116 2572637
Listed Buildings	t: 0116 257 2663
Litter Bins	t: 0116 257 2830
Litter Line	t: 0800 318026
Local Plan Enquiries	t: 0116 257 2652/645
Local Land Charges and searches	t: 0116 257 2606
Lucas Marsh Nature Reserve	t: 0116 2572888 or 2720444

M
Mayor’s Secretary	t: 0116 257 2680
Mice	t: 0116 257 2669/2601

N
National Non Domestic Rates	t: 0116 257 2634
Nature Conservation	t: 0116 257 2651
Noise	t: 0116 257 2669/2601
Noticeboards	t: 0116 257 2830
Nuisance in Council Housing Area	t: 0116 257 2704/619/612

O
Oadby Office (now in partnership with Helping Hands) (For General Enquiries, Help and Advice)	t: 0116 2782001
Oadby Swimming Pool	t: 0116 271 0386
Odour Complaints	t: 0116 257 2669/2601
Open Spaces	t: 0116 257 2830
Outdoor Activities	t: 0116 257 2673

P
Paper Banks	t: 0116 257 2830
Parking	t: 0116 257 2830
Parklands Leisure Centre	t: 0116 272 0789
Parks	t: 0116 257 2830
Pavements Repairs	t: ROADLINE - 0800 62 62 03
Pavilions	t: 0116 257 2830
Pelican / Pedestrian Crossing	t: 0116 2657129
Personnel	t: 0116 257 2731/638
Pest Control	t: 0116 257 2669/2601
Petitions	t: 0116 257 2604/2605
Pigeons	t: 0116 257 2669/2601
Pitch Bookings	t: 0116 257 2830
Planning Advice	t: 0116 257 2653 /2654/677/636
Planning Applications	t: 0116 257 2653 /2654/677/636
Planning Enforcement	t: 0116 257 2671
Planning Permission - Conservatories	t: 0116 257 2654/2653
Playgrounds	t: 0116 257 2830
Pollution Control	t: 0116 257 2669/2601
Pot Holes	t: ROADLINE - 0800 626203
Press - Public Relations	t: 0116 257 2712
Procurement	t: 0116 2572603
Property Register (Council Housing)	t: 0116 257 2612
Prosecutions	t: 0116 257 2602
Public Health Nuisances	t: 0116 257 2670
Public Notice Boards	t: 0116 257 2830
Public Toilets	t: 0116 257 2830

R
Rates - National Non Domestic Rates	t: 0116 257 2634
Rats	t: 0116 257 2601/2669
Recreational Facilities	t: 0116 257 2830
Recruitment - Council Employment	t: 0116 257 2731/638
Recycling	t: 0116 257 2830
Recycling and Household Waste Sites	t: 0116 265 7344
Refuges (Pedestrian)	t: 0116 2657129
Refuse Collection	t: 0116 257 2830
Registration of Food Premises	t: 0116 257 2669/2601
Re-housing	t: 0116 257 2612/617/717
Rent Allowances / Rebates (See under Benefits)
Rent Arrears	t: 0116 2572649/618
Rent - Council Tenants	t: 0116 257 2649/618
Repairs to the Highway	t: 0800 626203
Repairs - Council Tenants - Private Tenants	t: 0116 257 2614/2615 t: 0116 257 2601
Retail Crime Co-ordinator	t: 0116 2483874
Right to Buy Applications	t: 0116 257 2605
Right of Way	t: 0116 257 2605
Road Closures	t: 0800 626203
Road Maintenance	t: 0800 626203
Road Safety	t: 0800 626203
Roundabouts	t: 0800 626203
Rubbish Tips	t: 0116 257 2830 or 2657339

S
Safe Routes to Schools	t: 0116 2657055
Safety in the Home	t: 0116 257 2675
Sale of Building or Land	t: 0116 257 2605
Scaffolding	t: 01455 283341
Sewers - Severn Trent Water	t: 0800 783 4444
Sheltered Housing	t: 0116 257 2612/717/617
Sites of Importance for Nature Conservation (SINC)	t: 0116 2572 651
Skip Permits	t: 01455 283341
Smoke Control	t: 0116 257 2601/2669
Snow Clearance	t: 01455 283341
Sports	t: 0116 2572673
Sound Insulation Advice	t: 0116 257 2601/2669
Sport Pitches - Bookings	t: 0116 257 2830
Squirrels	t: 0116 257 2601/2669
Statutory Orders	t: 0116 257 2604/2605
Street Cleansing	t: 0116 257 2830
Street Lighting	t: 0116 265 7109
Street Name Signs	t: 0116 257 2830
Street Naming and House Numbering	t: 0116 257 2657
Surface Dressing (Roads)	t: 01455 283341
Swimming Pool - Oadby - Wigston	t: 0116 271 0386 t: 0116 288 1758
Switchboard (General)	t: 0116 288 8961

T
Taped Agendas / Newsletter	t: 0116 257 2604
Taxi Licensing / Complaints	t: 0116 257 2732
Temporary Accommodation	t: 0116 257 2662/717
Tenants with Private Landlord Address begins: A - L M - Z	t: 0116 257 2746 t: 0116 257 2698
Tenancy Agreements - Business - Housing	t: 0116 257 2612/717 t: 0116 257 2612/717/617
Tennis Courts	t: 0116 257 2830
Textile Banks	t: 0116 257 2830
Tip	t: 0116 265 7240
Toilets (Public)	t: 0116 257 2830
Toucan Crossings	t: 0116 2657129
Traffic Signals (Reporting problems)	t: 0116 299 5665
Travel Passes and Tokens	t: 0116 265 7177
Tree Preservation Orders	t: 0116 257 2653/2654/2605
Trees	t: 0116 257 2830

U
Unions: GMB - Shop Steward	t: 0116 257 2830
UNISON - Branch Secretary	t: 0116 257 2817

V
Volleyball	t: 0116 2572673
Voluntary Organisations	t: 0116 257 2610

W
Waiting List Council Houses/Flats	t: 0116 257 2612/717/617
Wasps	t: 0116 257 2601/2669
Waste Collections	t: 0116 257 2830
Water Pollution (Severn Trent)	t: 0800 783 4444
Web Site	t: 0116 257 2817
White Bags	t: 0116 2888961/2572830 /2717772
Wigston Swimming Pool	t: 0116 288 1758
Wildlife Sites	t: 0116 257 2651

Y
Yellow Lines	t: 01455 283341
Youth Development	t: 0116 257 2610
Youth Grants	t: 0116 257 2682
Youth Training	t: 0116 257 2721
Young Peoples Council	t: 0116 257 2610

Z
Zebra Crossings	t: 0800626203